SHIPPING INFORMATION
*Due to special case outbreak, shipments to some countries have been suspended.
Packages returned to the warehouse due to incorrect shipping information will be given a PRODUCT REFUND.
We are not responsible for any items/packages lost during transit or if they have been tracked as delivered.
Orders will ship out once ALL items can be fulfilled within the purchase. Packages will ship out according to the LATEST pre-order date unless stated otherwise.
Orders will ship out within several business days from the IN-STOCK DATE at the time of purchase.
In the event your purchase is split into multiple packages for shipment, if an upgraded shipping method has been chosen for the order, the initial shipment will be sent via the upgraded method. Any shipments thereafter will be shipped via standard or shipping offered at that time.
Timely delivery is subject to the Terms of Service published by the carrier. Please note circumstances out of our control such as natural disasters, holiday delays, etc. may cause shipping delays and postponements.
The recipient of the order will be responsible for any import duties or taxes charged by the recipient’s country and any carrier-related fees. These fees can vary widely from country to country. Please contact your local customs office for further information.
Special Considerations
All orders are subject to approval based on the order information provided.
If an item is out of stock or unavailable, your order may not be shipped until a Customer Care Representative has contacted you for further instructions.
If your order contains one or more pre-order/back-ordered item(s), the entire order will be held until all items are in stock and can be shipped together. To ensure your available "in stock" item(s) are not held while your pre-order/back-ordered item(s) are pending, we suggest that you order the pre-order/back-ordered item(s) separately.